Better usability -
stickier software in 30 days or less
Based in Perth WA, UsabilityHub elevates your mining software's user experience, boosting user retention and customer acquisition
Usability Expert
I work with fast growing B2B SaaS companies that have tech-heavy engineering teams, complex software, and a clear roadmap–but need a designer to ensure their product delivers a great experience.
Results
Scenarios before and after
Some Usability Optimisation projects
that achieved awesome results
that achieved awesome results
BHP
(Data has been abstracted)
Before
► The existing product was cluttered and difficult to navigate
► Key metrics were buried in dense tables, slowing down decision-making
► A lack of visual hierarchy and poor data representation made it hard for operations teams to track workflows and allocate tasks efficiently
BHP
(Data has been abstracted)
After
✓ Key metrics are now surfaced in structured panels, reducing cognitive load
✓ Tables replaced with charts and color-coded statuses for quick trend analysis
✓ Dark theme enhanced readability, particularly for operators in low-light environments
Result: Improved user retention and faster case resolution because metrics and trends were now easier to identify
Accenture
(Data has been abstracted)
Before
► Disjointed layout and large blocks of text without any structure, distracting from the actual workflow
► Outdated design lacked modern interaction patterns, making navigation cumbersome
► A lack of visual hierarchy
Accenture
(Data has been abstracted)
After
✓ Clearer visual hierarchy allowed agents to process information more quickly
✓ Contextual grouping of messages ensured conversations felt more continuous
✓ Intuitive filtering and search options for agents
Result: Faster issue resolution, reduced cognitive load, and a more modern platform that enhanced usability and user satisfaction
First Wave
(Data has been abstracted)
Before
► Difficult to navigate, making it hard for users to make sense of the data
► Overlapping visual elements and glaring colour coding created over-complexity
► Scattered controls and floating panels forced users to switch between multiple sections
First Wave
(Data has been abstracted)
After
✓ Decluttered the interface by consolidating overlays into a structured, collapsible legend panel
✓ Refined colour usage to highlight critical data points
✓ Improved filtering options so users can easily toggle between key layers
Result: Faster data interpretation, improved situational awareness, and a more scalable platform for large-scale monitoring operations.
Anglo American
(Data has been abstracted)
Before
► Interface lacked structure and key contextual information, making it difficult for users to properly assess defects
► Scattered image previews and a basic table layout made cross-referencing issues cumbersome
► No clear controls - users were struggling with the existing inspection processes
Anglo American
(Data has been abstracted)
After
✓ Key asset details were now displayed side by side with the image making it easier to cross reference
✓ Paginated defect lists streamlined reviewing so that users didn't feel overwhelemed with too much dat.
✓ A better way of image browsing allowed users to quickly scan multiple defect photos without losing context
Usability Testing Result: Faster defect verification and improved user satisfaction
Testimonials
Here's what people say about working with me
Richard Rowell
Co-Founder
Ascend
Chris Glew
VP of Product Engineering
Jobble
Onur Özen
CEO
Real Tyme
Process
How I simplify clunky software
Uncomplicated and stress-free process
1. Rapid Usability Assessment
I identify friction points and inefficiencies in your software to target high-impact improvements
2. Collaborative Deep Dive
I work with your team to understand your product, technical constraints, and business goals
3. Fast, High-Impact UX & UI Design
I quickly create visually polished, user-friendly designs that enhance usability and appeal
4. Developer Handover& Design Support
I provide dev-ready designs with guidance to help your team build long-term UX capability
5. Measurable Usability Gains
I track before-and-after metrics to validate improvements in adoption, retention, and satisfaction
My Difference
What makes me different
External
Agency
Agency
In-House
Designer
Designer
Fast Turn Around
Mining-Specific Expertise
Cost-Effective
NO Lock in Contracts
Developer Design Guidance
Sales & Demo Support
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